1. Shipping

Europe:

All orders within Europe are processed and shipped within 2 to 5 business days.

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Shipping costs for orders within Europe are €5 for standard shipping.

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We offer free shipping for orders over €50.

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Please note that delays may occur during busy periods (e.g., holidays). We strive to deliver your order on time, but cannot be held responsible for delays outside of our control.

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Rest of the World:

For countries outside of Europe, shipping costs are €5. You will see the shipping costs during the checkout process.

International orders are processed within 5-20 business days. Delivery time depends on the destination country and the chosen shipping method.

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Please be aware that additional customs duties or taxes may apply, depending on the destination country. These costs are the responsibility of the customer.

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2. Returns & Exchanges

General Return Conditions:

To be eligible for a return, items must be in their original, unworn, unwashed, and unused condition, with the original tags attached.

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Items that are damaged or altered cannot be returned.

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Europe:

In Europe, customers can return items within the statutory period of 14 days after receiving the order.

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The return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. In that case, we will cover the return shipping costs.

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Returns can be made using the carrier of your choice. Please ensure you obtain proof of shipping for any loss claims.

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If your order is damaged or incorrect, please contact us within 7 days of receipt via strave.antwerp@gmail.com. We will provide a solution, including covering the return costs.

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Rest of the World:

Outside of Europe, the same return conditions apply as in Europe, but return shipping will be at the customer's own expense, except in cases where we have made a mistake (e.g., defective or incorrect item received).

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Customers outside of Europe should be aware that return shipping costs may be higher. We recommend choosing the most affordable shipping option and always keeping proof of shipment.

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3. Warranty & Defective Items

European Legislation:

If an item is defective or not as described, you are entitled to a statutory warranty of 2 years from the date of receipt, in accordance with European legislation.

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In the event of defects or damage to the item upon receipt, please contact us as soon as possible via [email] and we will resolve the issue, including offering a replacement item or a full refund.

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Rest of the World:

Outside of Europe, warranty conditions are governed by the local legislation of the country where the customer resides. If an item is defective, please contact us via [email] to discuss the issue.

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4. Exclusions & Limitations

Items that have been worn, washed, or altered cannot be returned.

Personalized or custom-made items cannot be returned unless they are defective or damaged.

We reserve the right to refuse a return request if the returned items do not meet our return conditions